Scaling & Business Growth
Smart strategies to expand operations without chaos
KPI Evolution: How to Build a Metrics Tree That Actually Drives Business Results
The Conversation That Changed My View on KPIs A few years ago, I had an intense conversation with an Operations VP, one of my consulting customers, who was visibly frustrated. While we were talking, he leaned back in his chair, shaking his head, staring at his numbers. “My Big 8 – it’s only eight numberss,” …...